OUR 8 STEP PROGRAMME
STEP 1 — Pre-Inspection
Every great carpet cleaning experience starts with a proper pre-inspection. We will inspect your particular areas of concern as well as noting carpet construction, soiling conditions and ascertain just how your expectations can be realised. We will also advise you of any possible permanent staining. The fibre type is also determined with a quick test.
STEP 2— Vacuum
Your carpet will be thoroughly vacuumed with a special twin engine and roller brush system to remove bonded dry soil. Removing dry soil is one of the most important steps in cleaning.
STEP 3 — Pre-spray and pre-spot stain treatment
Busy traffic areas and the remainder of a carpet is pre-treated with a cleaning solution(s) to continue the cleaning process. All chemicals used are child safe and fur-friendly for pets (cats and dogs).
STEP 4 — Agitation
A rotary cleaning machine will massage the pile to assist the pre-spray treatment to further loosen any soils, grease, oils and other contaminants.
STEP 5 — Rinse & Extract
Once the soil has been loosened and suspended, our warm water extraction process will thoroughly flush the carpet pile. Pressure and heat are regulated so that the carpet is not over wet. As we care about your carpets, we ensure that wool carpets are rinsed correctly. Every carpet that we clean is pH-balanced so that there is no sticky residue left behind.
STEP 6 — Post-spot treatment
If any stubborn spots or stains are not removed during the cleaning process, specialist spotting methods and stain removal techniques are employed to either eliminate or reduce the effects of the stain. However, please note that on occasion, identifiable permanent stains may not be removed. There may be an additional charge for this service if there are specific stains that require additional attention.
STEP 7 — Groom and Dry
Carpet pile is set in one direction for faster drying and visual appeal. Ideally, carpets should be left overnight to fully dry. We advise clients to leave a fan on to help the drying process. We also apply a deodoriser, leaving your carpets and room smelling fresh and rejuvenated.
STEP 8 — Inspection
Together, we will walk through your home to inspect our work. Let us know that you are pleased by signing our service receipt. We will advise of any flaws, installation defects or stains that may not have responded to treatment or conditions of wear.
Should there be a problem or an area that you are not satisfied with, we will re-clean the area at no extra charge. Please note: This does not include areas of general wear and tear or any preexisting fibre damage. This will be pointed out to you during the pre inspection process
Carpet Protection
Additionally, we recommend (for a minimal fee) adding protector spray (Scotchgard) to all carpets we have cleaned. This protects fibres, keeping carpets cleaner and stain-free longer, protecting against abrasion, enhancing longevity and most importantly gives you peace of mind lasting 18-24 months.
We can also offer expert advice on the best ways to look after your carpets.